Managed phlebotomy services
Your phlebotomists. Our platform, scheduling desk and operating discipline.
For laboratories, mobile phlebotomy companies and facility groups that already employ collection staff: FirstCare brings the ordering and field platform and a 24/7 scheduling and dispatch back office to run your existing team leaner. Fewer missed visits, fewer wasted trips, and collection linked to transport in one record.
From authorized order to laboratory receipt
Ordering and field platform
Secure order intake, a collection calendar, a phlebotomist workspace and a linked transport record, configured for your protocols and your receiving laboratories.
Order intake and calendar
Authorized orders, order-completeness checks, recurring visits, facility rounds and appointment coordination.
Phlebotomist workspace
Identification and consent per your protocol, collection and labeling records, unsuccessful-visit reasons and offline sync.
Role-appropriate access
Clinical details visible only to those who need them; courier-only accounts see transportation information.
Around the clock, under your brand
24/7 scheduling and dispatch desk
Our coordinators confirm appointments, assign qualified staff, rebalance the day when a patient cancels or a draw fails, and keep facilities and ordering providers informed, day and night, following your rules.
Qualification-aware assignment
The right credentials for the visit, with expiring credentials surfaced before they become a problem.
Same-day rebalancing
Cancellations, add-ons and unsuccessful draws rescheduled without your supervisor living on the phone.
Facility and provider communication
Clear visit status for nursing leaders and ordering providers, without clinical detail in ordinary messages.
More completed draws per day
Operations optimization
We baseline visits per phlebotomist, travel time, unsuccessful-visit rate and time from collection to laboratory receipt, then redesign territories, rounds and handoffs to improve them.
Territory and round design
Geographic clustering and facility round sequencing to cut travel between draws.
Collection-to-transport handoff
Scanned custody transfer to your couriers or ours, so specimens stop waiting on a phone call.
Separate performance reporting
Appointment completion, unsuccessful visits, labeling issues and collection-to-receipt time, reported monthly.
What stays yours, and what we take on
- You keep: phlebotomists, clinical supervision and protocols
- You keep: laboratory relationships, contracts and brand
- We provide: ordering and field platform, configuration and training
- We provide: 24/7 scheduling, dispatch and exception handling
- We provide: territory optimization and monthly reviews
- Shared: escalation procedures and review targets
Scope note
Clinical supervision and collection protocols remain with you and the receiving laboratory. We do not promise a specific productivity gain before we have seen your operation; the engagement starts with a baseline.
Who supervises the phlebotomists clinically?
You do. Collection protocols come from you and the receiving laboratory. We manage scheduling, dispatch, the platform and operational performance.
Can you also supply phlebotomists or couriers when we are short?
Yes. Managed services can be combined with FirstCare mobile phlebotomy and courier coverage for overflow, new territories or after-hours work.
How is it priced?
A monthly management fee with visit-volume or supported-staff tiers, agreed after the operations review and itemized by platform, desk coverage and review cadence.
Start with one lane.
We review the lane before we quote it and propose a scoped, paid pilot with a review date in writing.